Our Global Security Operations Center (GSOC), like many others is a centralized place where incoming security data is collected, analyzed, and acted on. More specifically,  our GSOC integrates intelligence from various sources to better facilitate response in the event of a security incident or emergency. GSOCs act as a core function for mitigating risk to an organization, protecting assets and people from harm, and maintaining awareness of multiple locations and the risks they face.

Our GSOC at Secure Options plays a multitude of roles, including:

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• Monitoring the performance of cameras and access control point solutions to ensure availability and the continuous flow of data

• Communicating with clients internal and external security personnel (guarding resources, resource officers, local law enforcement) in the event of an emergency or incident

• Facilitating emergency response protocols 

• Ensuring the safety and security of people, brand, and assets

• Providing valuable insights about the performance of an organization’s security program using actionable intelligence

• Gathering data from multiple sources to better inform response through intelligence-driven decision-making 

 Our GSOC understands what the goals of the overall enterprise are and aligns security strategies with these goals, including what kind of data should be collected and how it’s used to drive business goals.

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Our GSOC is primarily staffed by operators and analysts who are tasked with managing incoming alerts, from identification to elevation to response.

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While incoming data from the more traditional end point solutions, such as access control and video surveillance cameras, can be found being funneled to the GSOC for analysis by operators, there are other tools that may be used, including:

 

A video wall/workstations: a GSOC typically does have large screens displaying any number of information feeds, such as live news broadcasts, social media feeds, video feeds, and more. 

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Operational dashboards: Our GSOC operators navigate between multiple screens and solutions to get the information they need about a specific incident. Our GSOC is well equipped with operational dashboards and a fusion platform designed to bring in data from multiple sources and aggregate the information for operators. The result is a more streamlined response that can save money and time.

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Artificial intelligence (AI): AI is being used in a modern GSOC through threat detection, anomaly detection, and streamlining processes for operators and guarding resources.

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Threat intelligence solutions: This software that can ingest the data incoming to the GSOC from various sources, determine levels of risk, and make recommendations based on the findings. Reducing risk is the main goal of the use of this kind of technology.

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Our GSOC ingests data from human resources, access control systems, video surveillance data, security officers and their patrol information, supply chain oversight, and more. For instance, the GSOC may have access to executive travel plans to alert relevant parties to potential threats and monitor for safe arrival and departure. 

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External data might include local law enforcement scanner information, traditional news sources, weather data, social media feeds, government-related alerts and PSAs, and even dark web monitoring. What seperates our GSOC from our competitors is that we get real time information and intelligence from our street sources of information.

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To learn more about our Global Security Operations Center services, or staffing for your organizations GSOC, contact us at 1.866.850.6863 or email at Info@SecureOptionsConsulting.com .